The following warranties are applicable to the original purchaser only:
Tube Warranty: Vacuum tubes (valves) have a 3 month warranty from the date of dispatch.
12 Month Warranty: The following components have a 12 Month Manufacturer’s Warranty:
- Potentiometers (pots)
Lifetime Warranty: The following have a Lifetime Warranty:
- Circuit board components including capacitor replacement at 10 year intervals
- All wiring and soldered connections within the chassis compartment
- Tube sockets, input and out jack sockets
- Cabinet construction and cabinet fixtures and fittings (EXCLUDING damage to covering vinyl, grill cloth and corners).
Returns will be accepted for free repair or replacement, after discussion with us, in the following circumstances:
- Where vacuum tubes covered by 3 month warranty have failed within 3 months of date of dispatch, we will usually send out free replacement tubes without the need for you to send the amplifier back to us. This will always be pending an initial verbal discussion between us.
- Where 3rd party parts covered by 12 month warranty have failed within the 12 months since the date of dispatch. In this instance the amplifier may be returned for the free fitting of replacement parts. In this instance you will share the postage costs with us, whereby you will pay to return it to us, and we will pay to post it back to you.
- Where parts covered by lifetime warranty have failed. In this instance the amplifier may be returned for the fitting of replacement parts. In this instance we will bare all the postage costs.
You might not be able to determine whether a fault lies with tubes, 12-month warranty parts, or with lifetime warranty parts. Any returns must be preceded by a verbal discussion between us, so that you can fully describe the fault and we can determine the likely point of failure.
Honeyboy Amps are custom made to order, and returns due to a change of mind on the buyers part are not accepted.
If a return is initially accepted, it may be rejected for free repair or replacement if inspection reveals that any of the following have occurred:
- The amplifier has been modified in any way.
- Tubes of the incorrect type have been used.
- Tubes have been mis-alligned in the tube sockets (see manual to help with alignment).
- There is evidence of liquids having entered the chassis or speaker assembly.
- There is evidence of serious impact damage.
- There is evidence of any other kind or careless mistreatment.
In any of these circumstances we will provide you with a quote for the cost of repairs.